Privacy Policy

Below you will find the updated Privacy Policy for this site effective from April 9, 2024.

We understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices. By visiting this website, you are accepting the practices described herein.

‘Us’, ‘We’, ‘Our’, or ‘OMGhotels.com’ is referring to OMGhotels.com Ltd, company registration number 08987484.

‘You’ or ‘Your’ means the user of the website and/ or the buyer of any vouchers if gifted.

What information we collect from you

We collect the following data:

- Personal identification information – name, email address, phone number etc.
- A record of your correspondence with us.
- Feedback of our services and experiences

How do we collect your data

You directly provide OMGhotels.com with most of the data we collect. We collect data and process data when you:

- Register online, create an account or place an order for any of our products or services.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via your browser’s cookies

How will we use your data

We collect your data so that we can:

- Process your order and manage your account.
- Email you with special offers on other products and services we think you may like.

When OMGhotels.com processes your order, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data

We securely store your data within physical servers, located at our head office and cloud servers. When utilising platforms to fulfil our operational requirements, third party solutions may be used to store the data. As a company, we aim to utilise partners who have data centres within the European Economic Area (EEA).

Where hard copies of documents are retained, they are kept and disposed of securely.

Marketing

We would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.

What are your data protection rights

We would like to make sure you are fully aware of all of your data protection rights. Each of our customers is entitled to the following:

You have the right to request copies of your personal data held by us (We may charge for this service).

You have the right to request that we correct any information you believe is inaccurate. (You also have the right to request that we complete information you believe is incomplete).

You have the right to request that we erase your personal data, under certain conditions.

You have the right to request that we restrict the processing of your personal data, under certain conditions.

You have the right to object to our processing of your personal data, under certain conditions.

If you make a request, we have one month to respond accordingly. If you would like to exercise any of the above rights, please contact us via e-mail at accounts@omghotels.com