Our Best Price Guarantee

Q. So how does it work?

AIf you’ve found a lower price online for your hotel, please complete the Best Price Guarantee form above. All we ask is that any lower price needs to be for the same dates, length of stay, room type and within the hotel cancellation period you agreed to at the time of booking and for sale on the same site.

Q. My booking is non-refundable. Can I get a price match on this?

A. As a non-refundable rate falls immediately into the hotels cancellation period, then we’re not able to let you claim under the guarantee. Bookings that were part of a specific promotion (e.g. 3 nights for the price of 2) are also excluded from claiming under the guarantee.

Q. I used a discount voucher when I made my original booking. Can I still get a price match and how does it work?

A. Yes. If you used a discount voucher when you made your original booking, you can still claim under the Best Price Guarantee. We’ll simply calculate the difference you paid from the total discounted price and compare this to the lower price.

Q. How long does it take for you to get back to me and confirm my request for a refund?

A. As soon as we receive your message, we’ll get straight onto it. Once we’ve confirmed that you’re due a refund under our Best Price Guarantee, we’ll confirm back by email to you and issue the refund to the card you paid with at the time of booking.

Q. How long does the refund take?

A. We’ll process your refund immediately to you, but it can take your bank or credit card company up to 30 days to process it and for it to show on your statement.